being able to check your email at any time isn't always in the best interest of a business.by ellen wulfhorst, 12 jun 2009.
Many business executives check their emails during meetings, infuriating other workers, according to a poll by Yahoo! HotJobs, an online jobs board.
One of the newer forms of poor office etiquette - paying more attention to a hand-held device than to a conversation or business meeting - happens so frequently that businesses are complaining it upsets workplaces, wastes time and costs money. A third of more than 5,000 respondents said they are guilty of bad Blackberry etiquette.
"It happens all the time, and it's definitely getting worse," said Jane Wesman, a public relations executive." It's become an addiction," she said.
Such habits have their price, said Tom Musbach, senior managing editor of Yahoo! HotJobs.
"Things like BlackBerries fragment our attention span, and that can lead to lost productivity and wasted dollars because people aren't focused on their work, absolutely," he said.
In other Yahoo! HotJobs research, nearly a fifth of respondents said they had been reprimanded for showing bad manners with a wireless device. Yet even those who rail against such behaviour admit to their own weakness.
"I catch myself driving in the car with my husband. He's talking to me and I'm downloading my e-mails," said Wesman. "You can't help yourself. There's this need to know what's going on."
But the constant pursuit of an e-mail fix may be costly. Research shows such multi-tasking can take more time and result in more errors than does focusing on a single task at a time.
"We know that if you have a person attending to different things at the same time, they're not going to retain as much information as they would if they attended to that one thing," said Nathan Bowling, an expert in workplace psychology at Wright State University in Dayton, Ohio.
"If you're attending to multiple things at the same time, you often times don't learn anything," he said.
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